Shipping policy
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Shipping Policy
Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Time & Rates
| Destination | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States | 10-20 business days | Free over $50 |
| Europe (UK, DE, FR, etc.) | 12-25 business days | Free over $60 |
| Australia / New Zealand | 12-20 business days | Free over $50 |
| Canada | 12-20 business days | Free over $50 |
| Asia (SG, JP, KR, HK) | 7-15 business days | Free over $40 |
| Other countries | 15-30 business days | Calculated at checkout |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order at 17track.net or the carrier's official website.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the buyer's responsibility and are not included in our product prices or shipping fees.
Shipping Carriers We ship via reliable international carriers including China Post, ePacket, YunExpress, and other logistics partners depending on your location.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at xuliping1105@gmail.com. We will investigate with the carrier and offer a replacement or refund if the package is confirmed lost.
Contact Us For any shipping inquiries, please reach out to us at: 📧 xuliping1105@gmail.com 📍 No. 1318 Huanghe North Road, Building 8, 5F, Room R067, Zhuzhou, Hunan, 412000, China
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