Shipping policy

Shipping Policy

Order Processing and Dispatch

Motorized chandelier lift orders are dispatched within 5 business days after the order is placed. Business days exclude weekends and public holidays. We will contact you if an order requires clarification or if dispatch is delayed.

Shipping Destinations and Rates

For eligible addresses in the contiguous United States, Air Freight and Sea Freight are available for our motorized chandelier lifts. Shipping rates vary by model and method; the available options and exact charges are shown at checkout before payment. Please contact us before ordering if you need delivery outside the available checkout destinations.

Dispatch time is separate from transit time. Delivery timing depends on the selected shipping method, destination, customs clearance, carrier operations, weather, and peak seasons. Any delivery estimates shown at checkout or by the carrier are estimates.

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number. Tracking may take up to 3 business days to update after dispatch.

Customs and Import Charges

International orders may be subject to duties, taxes, or import fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Lost or Delayed Packages

If an order has not arrived after the estimated delivery period, contact us at xuliping1105@gmail.com. We will investigate with the carrier. If a package is confirmed lost, we will offer a replacement or refund as appropriate.

Contact

For shipping questions, email xuliping1105@gmail.com.