Widerrufsrecht

Return and Refund Policy

30-Day Return Window
You may request a return within 30 days after receiving your order. To be eligible, the item must be unused, uninstalled, in the same condition in which it was received, and returned with all original components, manuals, accessories, and packaging. Proof of purchase is required.

Starting a Return
Email xuliping1105@gmail.com before sending any item back. If the return is approved, we will provide return instructions and the applicable return address. Returns sent without prior authorization may not be accepted.

Return Shipping
For returns based on a change of mind, ordering the wrong item, or other non-defect reasons, the customer is responsible for return shipping costs. Original shipping charges and customs or import charges are non-refundable unless required by applicable law. If an item is confirmed defective, damaged in transit, or incorrect, we will provide an appropriate remedy and cover reasonable return shipping when a return is required.

Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. Contact us promptly with your order number, a description of the problem, and clear photos or video so we can evaluate the issue and arrange a replacement, refund, parts, or another appropriate solution.

Non-Returnable Conditions
Installed, used, modified, damaged, incomplete, or improperly packaged items may not be eligible for return. Custom or personalized products and gift cards are non-returnable unless required by law.

European Union Cooling-Off Right
If an order is delivered to the European Union, eligible consumers may cancel or return the order within 14 days without providing a reason, subject to applicable law. The item must be returned complete and in its original condition. Unless the item is defective or incorrect, the customer is responsible for the direct cost of return shipping.

Refunds
After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time. If more than 15 business days have passed since your refund was approved, contact xuliping1105@gmail.com.

Exchanges
For an exchange, contact us first. Depending on availability, we may arrange a replacement or ask you to return the original item and place a new order.